Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 4 Aug 2019 02:13:01 -0700 (MST)

Hi All, 

PFB the SSBS audit report. 

2nd Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
55880 	Ahmad 	8/2/2019 7:14 	8/2/2019 7:19 	0:05:00 	Yes 	Yes 	NA 	Other 	Open 
55881 	Ahmad 	8/2/2019 9:44 	8/2/2019 9:49 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
55882 	Ahmad 	8/2/2019 12:19 	8/2/2019 12:27 	0:08:00 	Yes 	Yes 	NA 	Other 	Resolved 
55883 	Bharat 	8/2/2019 14:54 	8/2/2019 15:14 	0:20:00 	Yes 	Yes 	NA 	Other 	Resolved 
55884 	Bharat 	8/2/2019 17:53 	8/2/2019 18:04 	0:11:00 	Yes 	Yes 	NA 	Other 	Resolved 
55885 	Bharat 	8/2/2019 19:40 	8/2/2019 19:45 	0:05:00 	Yes 	Yes 	NA 	Other 	On Hold 

3rd Aug 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
55886 	Bharat 	8/3/2019 9:48 	8/3/2019 10:08 	0:20:00 	Yes 	Yes 	NA 	Other 	Resolved 
55887 	Bharat 	8/3/2019 9:51 	8/3/2019 10:19 	0:28:00 	Yes 	Yes 	NA 	Other 	On Hold 
55888 	Bharat 	8/3/2019 9:58 	8/3/2019 10:19 	0:21:00 	Yes 	Yes 	NA 	Other 	Resolved 
55889 	Bharat 	8/3/2019 10:16 	8/3/2019 10:30 	0:14:00 	Yes 	Yes 	NA 	Other 	Resolved 
55890 	Bharat 	8/3/2019 11:29 	8/3/2019 11:48 	0:19:00 	Yes 	Yes 	NA 	Other 	Open 
55891 	Bharat 	8/3/2019 14:18 	8/3/2019 14:21 	0:03:00 	Yes 	Yes 	NA 	Other 	On Hold 
55892 	Bharat 	8/3/2019 15:01 	8/3/2019 15:08 	0:07:00 	Yes 	Yes 	NA 	Other 	On Hold 
55893 	Bharat 	8/3/2019 15:15 	8/3/2019 15:17 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
55894 	Bharat 	8/3/2019 15:43 	8/3/2019 15:57 	0:14:00 	Yes 	Yes 	NA 	Other 	Resolved 
55895 	Ashish 	8/3/2019 15:52 	8/3/2019 15:58 	0:06:00 	Yes 	Yes 	NA 	Other 	Open 
55896 	Bharat 	8/3/2019 15:57 	8/3/2019 15:59 	0:02:00 	Yes 	Yes 	NA 	Other 	On Hold 
55897 	Bharat 	8/3/2019 17:00 	8/3/2019 17:01 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
55898 	AJ 	8/3/2019 18:10 	8/3/2019 18:13 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
55899 	AJ 	8/3/2019 18:38 	8/3/2019 18:42 	0:04:00 	Yes 	Yes 	NA 	Other 	On Hold 
55900 	AJ 	8/3/2019 18:58 	8/3/2019 19:09 	0:11:00 	Yes 	Yes 	NA 	Other 	Resolved 
55901 	AJ 	8/3/2019 22:36 	8/4/2019 1:53 	3:17:00 	No 	Yes 	System and Internet issue 	Other 	Open 

Regards, 
Pritish Nandi