Subject: German Language Test - Mansi Chadha
From: Mansi Chadha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Jul 2019 07:48:55 +0000

| | Foreign Language Screening Test

Name | Mansi Chadha
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First, i will check data in my computer and yes, I have made a mistake. I will definately apologise for the MIstake then I will update a correct address my in my computer data. At the end, I will apologise from the Customer from my side and will give an Intructions to the Delivery Personregarding correct address  and comand him to deliever a free pizza to the Customer.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am Mansi Chadha. I put in North Campus, New Delhi. I completed my Bachelor & Master Studies in a German Language. Then I pursued my German Philosphies from Berlin University. I have a good Command in various Languages such as English,Punjabi, German and little bit Chinese. I have a work with ample number of Organisations as German Trainer & German Market Analyist. I worked with Amity University, Manav Rachna International University, DAV Public School. Apart from the various Instititution I worked with "Earth Lingua" as German Translator & " Excevo pvt ltd" as German Market Analysist.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Jeder Situation gibt eine Probleme und auch eine Lösung fuer die Probleme. Es hängt an die Person ab, dass wie er oder sie die Situation lösen kann. Man soll gute kenntnnise haben. Fuer mich gibt es kein Differeny zwischen gut und sehr gut. Man soll gute Verhältnis und hilfbereit sein, diese Qualität macht Menschen immer Bravo.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich habe eine gute Erfahrung in alle Bereich zB an der Universität und auch in einer Firma. Ich kann gut mit anderen behalten, ich meine wie kann man mit anderen Leuten kommuniziren und wie kann man eine Lösung fuer die Situation finden.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Als ich in Berlin war, hatte ich eine gute Erfahrung. Berlin ist meine Hauptstadt. Ich nenne Berlin immer als Mutli-kulti Stadt. Man kann verschiendene Menschen treffen und kennenlernen. Das Nachtleben gefällt mir sehr. Dort lernte ich eine sticht Reihnefolge zB Verkehrsystem und Studiumsystem usw.

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