Subject: Japanese Language Test - Rosana Balbin
From: Rosana Balbin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Jul 2019 13:32:49 +0000

| | Foreign Language Screening Test

Name | Rosana Balbin
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I understand why you're upset because you haven't received your order yet and it's already past the time frame. My sincere apology for the inconvenience this may have caused you, unfortunately, I entered your delivery address incorrectly. However, I have already updated the correct address and requested to prioritize the delivery of your order. Rest assured that this mistake won't happen again in the future. Your patience and understanding on this matter would be much appreciated.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am originally from Mindanao, born and raised in Butuan City until I graduated from Elementary. I transferred to Manila when I was 12 years old and had my Secondary and College education there as well. I took up Bachelor of Science in Nursing as per my mother's request. She's re-married to a Japanese national and asked me to follow her there. Since I love almost everything about Japan (Manga, Anime, Food, etc.) I decided to follow my mother in Japan and studied Japanese Language for 2 years. As much as I wanted to stay in Japan for good, my student was about to expire and its difficult to obtain a working visa so I decided to go back to the Philippines and work as a Japanese Speaker/Translator instead.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Good customer service simply means you're just providing what the customer needs and expects you to provide while the great customer service is going over and beyond the expected service that you should provide to the customer.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. I will make sure that the customer's concern/issues were resolved.

2. I will do everything that I can to assist the customer and provide the customer service
they deserve.

3. I will make sure that they will be satisfied with my service.

4. I am trustworthy and dependable.

5. I will make sure to leave a good impression to the customers and assure them that
their queries will be answered correctly.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

I love traveling especially with my family and friends. I always wanted to travel at least once a year to explore not just other countries but my own as well. However, due to tight schedule and budget, I was not able to do it.

Last June 2012, I had the best trip of my life. I went to Japan to visit my mother and I was mesmerized by the beauty of the country not to mention the cleanliness of their places, superb food, kind and polite people, scenic view and their fastest bullet train.

I had the best 1 month of my life and I promised to myself that I'll come back to Japan and stay there for as long as I can.

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