Subject: Re: LSM Joining Case Test - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Jul 2019 11:50:23 +0000

| | LSM Joining Case Test

Name | Pankaj Kumar
E-mail | [email-masked]
Phone Number | (91) 9958231151
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

First of all the customer got assurance from the
customer care team his package has been confirmed also now he has track id number where he can check where the package is when it will be reach at their place also insead of talking to customer care team he can check online by it owns that would be good part because no one wants spend time with customer support .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me good customer service means
first of all you need to understand the customer query
carefully then give apporiate solutions .as fast as you can resolve the customer query.in any situation
you have to be polite.there should be logical whatever you saying to customer .be empathy over call so customer will be understand you are trying your best to get it fix .

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