Subject: Re: LSM Joining Case Test - Mungsing Phungshok
From: Mungsing Phungshok <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Jul 2019 09:36:37 +0000

| | LSM Joining Case Test

Name | Mungsing Phungshok
E-mail | [email-masked]
Phone Number | (91) 8447796512
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Since the Customer will be travelling in two days for the events, we can send the ticket to the hotel address. The Customer can send the address directly through the email or it can also be updated through the website link as provided in the Burb 4.

We can add the Blurb 1 first paragraph to Blurb 4 so that it give more assurance and happy to help attitude when the customer receives the email.

"I've just looked into your order today and I'm happy to say your seller has confirmed they'll be able to send your tickets as soon as they receive them from the event organiser. It's become common practice now for event organisers to only release tickets (or batches of tickets) very close to the event date - often the week of the event"

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The good can be define as the average customer service as it lies in the middle. The service provided or the assitance you have provided to the Customer  is upto the mark but it can be further improve so that the customer can be more satisfied.

The great customer service can be define as the best level of satisfaction provided to the customer  as the customer is fully contented with the services you have provided and it can be only acheive by thinking out of the box, to give the customer all the possible help without compromising with the quality and standard,with upmost care and patience.

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