Subject: Transcript of 29 Jul 2019 00:33:09. Operator: Arthur. Visitor: Client
From: "LiveChat" <[email-masked]>
To: [email-masked]
Date: 28 Jul 2019 18:43:39 -0400

Chat transcript

	

	
		ref https://www.bing.com/search?q=jayway+travel&form=EDGSPH&mkt=en-us&httpsmsn=1&plvar=0&refig=8c0e3129df394a079fa585cf8376d8ac&sp=5&qs=SC&pq=jatway+&sk=SC4&sc=8-7&cvid=8c0e3129df394a079fa585cf8376d8ac&cc=US&setlang=en-US

	Arthur Sun, 07/28/19 10:33:09 pm UTC
	
		Hello, Can I help you plan your upcoming vacation?

	Client 10:33:09 pm
	
		is air travel included in the price for the trips

	System 10:33:42 pm
	
		Arthur transferred the chat to John

	John 10:33:56 pm
	
		Hi, welcome to JayWay Travel. How can I help you today?

	Client 10:34:28 pm
	
		is air travel included in the trips?  I booked one for april of next year and made a deposit

	John 10:34:48 pm
	
		Please allow me a moment to check this for you.
	
		Our speciality is the land portion of a trip, so we are unable to book flights to and from Europe. We are happy to take care of flights within Europe as part of your trip package, although we are generally unable to use your miles or points for these bookings. If you would like some help or tips, we can give advice for finding flights to and within Europe.

	Client 10:37:30 pm
	
		so my itinerary only includes the train travel in country between prague and vienna

	John 10:38:26 pm
	
		Yes, we cover absolute land portion.

	Client 10:38:36 pm
	
		ok thanks

	John 10:38:47 pm
	
		Is there anything else I can help you with?
	
		Are we still connected ?
	
		It appears that you may be otherwise occupied, so I do need to bring this Chat to an end. However, if you have any further questions, please do not hesitate to return to Chat.

	System 10:43:44 pm
	
		John archived the chat

	10m 35s

Chat has been opened from website: https://jaywaytravel.com/reviews

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Visitor geolocation: Hudson, Wisconsin, United States / 24.118.107.143

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