Subject: RE: [#9040995] Need assistance to block play.google.com
From: Sophos Support <[email-masked]>
To: <[email-masked]>
Date: Sat, 27 Jul 2019 16:36:56 +0100

Hi Ashish,

This is regarding your service request number 9040995 

Just to reiterate, we have taken the following steps to resolve the issue:

>> As per the reported issue. you wanted to deny play.google.com in your local network.

>> We have guided to deny the play store application in the application filter  policy.

>> We have also guided to create a custom category ----and add the play.google.com and denied it.

>> We have guided to enable the https scanning as well.But you were not getting the option in the rule to enable the https scanning.

>> As of now you were not able to provide the remote session.Hence you will contact us on Monday.

As of now I will be archiving this service request by the end of the day. Please contact us for further assistance regarding the same concern

If you face any trouble with regards to this issue, please bring it to our notice with the same service request number within 14 days so that we may reopen the case log and assist you further.

We would like to know more about what you think about our ‘Customer Services’. Upon closure of your incident, you might receive a survey to give us your opinion about your interaction with Sophos Support. 

Just to let you know that, my shift timings for the current month will be between 3:00 PM IST to 12:00 AM IST during Thursday to Monday. For your future reference, if you would like to work outside of my shift timings, you can always call us on our Toll-free numbers.

Regards,

Dhaya Christopher
Sophos Technical Support
https://www.sophos.com/en-us/support/contact-support.aspx

Get Product Notifications via SMS - Sophos Mobile Notification Service: https://sms.sophos.com
Support Knowledge Base: https://community.sophos.com/kb
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Sophos Community (discussion forums): https://community.sophos.com

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-----Original Message-----
From: [email-masked]
Sent: 2019-Jul-27 08:21 PM
To: [email-masked]
Cc:
 
 Hi Ashish, 

  
 This is regarding your service request number ( 9040995) which you have opened with us. 

  
 I am on chat with you at this moment and as soon as the chat gets over, you will receive a mail with the detailed summary. 

  
 Please contact us for any further assistance. 

Regards,

Dhaya Christopher
Sophos Technical Support
https://www.sophos.com/en-us/support/contact-support.aspx

Get Product Notifications via SMS - Sophos Mobile Notification Service: https://sms.sophos.com
Support Knowledge Base: https://community.sophos.com/kb
Follow us on Twitter @SophosSupport
Sophos Community (discussion forums): https://community.sophos.com

SOPHOS - CyberSecurity made simple