Subject: SSBS Audit
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 25 Jul 2019 08:40:51 -0700 (MST)

Hi All, 

PFB the SSBS audits. 

23 July 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
55281 	Bharat 	7/23/2019 16:33 	7/23/2019 16:41 	0:08:00 	Yes 	Yes 	NA 	Other 	Open 
55282 	Anush 	7/23/2019 16:47 	7/23/2019 16:52 	0:05:00 	Yes 	Yes 	NA 	Other 	On Hold 
55283 	Anush 	7/23/2019 16:55 	7/23/2019 16:56 	0:01:00 	Yes 	Yes 	NA 	Other 	On Hold 
55284 	Anush 	7/23/2019 16:56 	7/23/2019 16:58 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
55285 	Bharat 	7/23/2019 17:00 	7/23/2019 17:03 	0:03:00 	Yes 	Yes 	NA 	Other 	On Hold 
55286 	Anush 	7/23/2019 17:15 	7/23/2019 17:17 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
55287 	Pritish 	7/23/2019 17:33 	7/23/2019 17:35 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
55288 	Bharat 	7/23/2019 17:36 	7/23/2019 17:37 	0:01:00 	Yes 	Yes 	NA 	Other 	Open 
55289 	Pritish 	7/23/2019 17:47 	7/23/2019 17:47 	0:00:00 	Yes 	Yes 	NA 	Other 	Open 
55290 		7/23/2019 18:48 	7/23/2019 18:48 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 

24 July 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
55360 		7/24/2019 16:38 	7/24/2019 16:39 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
55361 		7/24/2019 17:07 	7/24/2019 17:10 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
55362 	AJ 	7/24/2019 18:48 	7/24/2019 18:50 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
55363 	AJ 	7/24/2019 20:13 	7/24/2019 20:24 	0:11:00 	Yes 	Yes 	NA 	Other 	Resolved 
55364 	Tushar 	7/24/2019 20:45 	7/24/2019 20:55 	0:10:00 	Yes 	Yes 	NA 	Other 	On Hold 
55365 	AJ 	7/24/2019 23:37 	7/24/2019 23:42 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
55366 		7/25/2019 4:41 	7/25/2019 4:41 	0:00:00 	Yes 	Yes 	NA 	Other 	Resolved 

Regards, 
Pritish Nandi