Subject: New in LiveChat: Let your customers see their chat history
From: Konrad from LiveChat <[email-masked]>
To: Ashish <[email-masked]>
Date: Wed, 24 Jul 2019 18:00:33 +0000
List-Id: 9c5eb54aa9b2efe23531b3e09mc list <9c5eb54aa9b2efe23531b3e09.746257.list-id.mcsv.net>

Save your team's time by letting your customers see their previous chats. 

Hey there,

Now, your customers can see their previous chats in the chat widget. It allows them to pick up a conversation where they last left off or reread a chat any time they need.
https://gallery.mailchimp.com/9c5eb54aa9b2efe23531b3e09/images/b0e7b8a1-5780-4c9c-9fb8-01ce73a506ac.gif?mc_cid=8aa4617913&mc_eid=[UNIQID]
You can quickly turn on the chat history by following these steps:

1. Log in to LiveChat.
2. Go to Settings > Chat settings > Chat history (https://my.livechatinc.com/settings/chat-history?mc_cid=8aa4617913&mc_eid=[UNIQID]) .
3. Choose Show previous chats.
4. Click on Save changes to confirm.

When all agents are offline, customers see the chat history, but can’t start a chat. If you’re not using a ticket form, set your offline info to let your customers know when you’ll be back.

Read more about the chat history in our help center (https://www.livechatinc.com/help/chat-history/?mc_cid=8aa4617913&mc_eid=[UNIQID]) .

Cheers,
Konrad
LiveChat Product Manager

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