Subject: Re: LSM Joining Case Test - Sushil Kumar
From: Sushil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 24 Jul 2019 09:01:34 +0000

| | LSM Joining Case Test

Name | Sushil Kumar
E-mail | [email-masked]
Phone Number | (91) 7015577272
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Hi Cx name
Thank you for contacting Live Salesman.(greetings are missing)
I choose blurb 4 because in this blurb first we give the assurance to the cx that we are here to help or assist him.
Then we provide him the solution.
Then we guide him for self service also so in future he doesn't face same concern or issue.
In our solution we guide him with the procedure of tracking also so that cx don't have to come to us again and again for the same concern.
Even guided him that if the he is giving (updating or changing) us a hotel address so he must inform the helpdesk that he is expecting a delivery so he can receive it on time.
at the end greetings were missing.
It can be
we are happy to assist you contact us again for further queries.
or
We are glad that we were able to help you.
or
Have a great day ahead and enjoy your concert.
or
Thank you choosing Live Salesman, always happy to help.
or
We are glad that we were able to bring a smile on your face.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In 'GOOD'  customer service we greet the customer, listen his query and provide the solution according to the company guidelines, which require no extra effort.
In 'GREAT' customer service we do same as we did in good customer service but if the customer isn't satisfied we can go out of the box also and provide cx the best solution according to the company guidelines and guide him about self service also and assure cx that we are always available for him.
In customer service
We have to be polite
we have to be good listener
we have to understand where to give assurance and where to empathise cx and must understand cx's concern or query first only then we can provide cx the best solution.

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