Subject: Transcript of 24 Jul 2019 02:28:14. Operator: Travis. Visitor: Client
From: "LiveChat" <[email-masked]>
To: [email-masked]
Date: 23 Jul 2019 20:46:41 -0400

Chat transcript

	

	
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	Travis Wed, 07/24/19 12:28:14 am UTC
	
		Hello, Can I help you plan your upcoming vacation?

	Client 12:28:14 am
	
		Hello, I'm interested in a trip to Croatia which would include Split Krka National Park/Plitvice National Park, Hvar and Dubrovnik. My travel dates would be early October. I'm a single woman traveling alone and would be ok joining a tour group. I look forward to hearing from you. Ilene Marshall

	Travis 12:28:23 am
	
		Hi There.
	
		Allow me a minute to read this for you.
	
		Please help with your full name.
	
		Ilene, I am sorry please ignore the last message.
	
		I've already got the name.
	
		Please be informed that we do not provide group tours.
	
		We specialize in offering customized tours so we will put together a package designed exactly to meet your needs
	
		The only group tours we run are in Italy: http://www.jaywaytravel.com/italy/gourmet-tours

Unfortunately, we don't offer group tours for other countries.
	
		Are we still connected?

	Client 12:37:31 am
	
		Yes. Do you offer individual personalized tours?

	Travis 12:37:48 am
	
		Yes we do.

	Client 12:38:45 am
	
		I'm looking at the Croatia Itinerary: Top to Bottom in 11 Days. But I'm really not sure that I want to travel alone. Let me review the itinerary and I'll get back to you later. Thank you.

	Travis 12:39:00 am
	
		Great. Please help with your email address and phone number.  I will have one of our expert vacation planners get in touch with you to understand your requirements and plan a customized itinerary.

	Client 12:39:59 am
	
		My friends Diana and Stu Roberson worked with Carmine. My e-mail is [email-masked]. Phone is 925-785-2217.

	Travis 12:40:19 am
	
		Yes, Carmine is one of our travel Advisor.
	
		Thank you for your details, Ilene
	
		Can you please confirm again, for how many people this itinerary would be for?

	Client 12:41:27 am
	
		Just me - one person.

	Travis 12:41:40 am
	
		What kind of activities do you like to do on vacation?

	Client 12:43:00 am
	
		I enjoy parks, walking - not a sun bather; castles, churches, museums - but in limited numbers. Local culture and food.

	Travis 12:43:22 am
	
		Fantastic.
	
		I have passed your details right away to our travel experts and someone from the team will get in touch with you as soon as possible.
	
		Can I help you with anything else?

	Client 12:46:11 am
	
		You've been most helpful. Thank you for your time.

	Travis 12:46:29 am
	
		You are most welcome,Ilene.
	
		It was nice talking to you. Have a great day, goodbye!

	System 12:46:40 am
	
		Client archived the chat

	18m 26s

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