Subject: Pending ticket lesmills
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 22 Jul 2019 07:17:14 +0000

Shakeel,

https://lesmillsvirtualapp.freshdesk.com/a/tickets/2559

This ticket came at least 20-30 minutes (may be more) before you left then why is it that you left it to Anush instead of replying yourself? This is not acceptable. I have made it very clear to everyone that unless a ticket comes in 5-7 minutes before the shift ends, when you have absolutely no time to investigate and reply, no one will ever leave the ticket pending for the next shift to handle. You left it to Anush despite knowing how new he is on lesmills. He ofocurse wasn’t sure how to handle it and this is pending till now!

Please see me when you come in today in the evening.

Regards,
Deeksha