Subject: Italian Language Test - Shahil Hussain
From: Shahil Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 21 Jul 2019 08:31:31 +0000

Foreign Language
Screening Test

Name

Shahil Hussain

Whats your first language

Italian

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

First of all I will try my best to avoid this kind of mistake
because this kind of mistake make a very bad impact on customers.

I will inform to customer with huge regrets your order could not have delivered
because of system errors address is not taken properly I am so sorry for that it
will not happen again. now please provide us your address I will try to deliver
your food within 20 minutes and I will speak with my manager as per policy if we
can provide some complimentary food to the customer can be happy. if manager say
yes I will send him some extra pakat so as per my knowledge I wil handle
customer in this way.

In ENGLISH - Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

I am graduate in history Honours in 2012 June I have completed
B2 levels in Italian language and have experienced more than 4 years as Italian
language expect my last company was Genpact India Pvt ltd Bangalore as Italian
language expect was taken care of procurement and supply chain management and
eAuctions,bidding etc,

Before Genpact I was working with freight system as a italian language expect
where I was handling Documentation and Logistics management, warehouse and
shipments, Vessels, picking gods from customers warehouse etc,

Before Freight system I was working with Accenture solutions Chennai as a
Italian language expect taken care of Logistics management and plants, transport
pars etc,

Before Accenture I was working with vacation casas Pvt ltd as a Italian language
expect with designation of online marketing executive my work was to sale the
services of my company I was calling to the Italian customers and Customer
support.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

Primo come
bello' customer servizio' abbiamo sodisfato a nostri clienti .

Ma Come Graet customer servizio noi facciamo sodisfare e' leale a nostri clienti
perche' tutta la agenda nel Mondo vogliono provvedere una bello e' fantastico
servizio' perche' nel Mondo ci Sono varie' concorrente.

per esempio se quale cliene hanno dato un appunamente per parlare qualcosa di
prodotto devo chiamare puntuale cosi possiamo diventare great customer
servizio'

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

(1)Posso parlare e' capire Bello Italiao.

(2)io conosco la cultura Di italiana

(3)ho gia' laborato come customer support e' online marketing executive per
ltalia.

(4)loso come posso vendere il servizio' con cliete di italia.

(5)ho studiato la Lingua italiana e' ho fatto 4 livelli in
Italiani.

Please answer this question in YOUR
LANGUAGE: In 200 - 500 words please tell us about any city or town that you
traveled to

Ho gia'viaggiato Delhi e' molto bello citta' anche
molto famoso perche' ci Sono varie' monumenti per vedere come rosso di forto e'
tanto famoso nel mondo anche Humau tomba,Kutub minar e' Cancello India anche ci
Sono tanti istituto in delhi per studiare da diverse paese da India le persone
e' studenti vengono per studiare.io Sono da Bihar ma non ce istituto per
studiare Di italiano cosi Sono venuto qua' perche' delhi e' capitale di India ci
Sono tanti religioni in delhi ma anche lenti qua' abitano con calma not litigano
Insieme come altre paese.delhi e' diviso in due parte come purani Delhi e' New
delhi.

New Delhi e' famoso per fare la spesa e' New Palazzo ma purani Delhi e' famoso
per il cibo pou' fondare diverse tipo di cibo anche mugal cibo pou'fondare
perche' mugal era gia' abitato in purani Delhi.

Mugal emperor shahjahan stato creato di Delhi in 1639 da qual tempo fine oggi
Delhi e' capitale di India.

Shahjahan stato creato chandi chok merkato promo era si' chiama shahjahan
merkato ma in question girni si' chiama chandani chok anche qualche persons
stavo vengono per comparare in question mercato cosi e' molto famoso nel
India.