Subject: Japanese Language Test - Rei Kojima
From: Rei Kojima <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Jul 2019 02:15:31 +0000

| | Foreign Language Screening Test

Name | Rei Kojima
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First, I will inform my current situation to my supervisor of commercial high school in Hakodate city, when I in high school third grade, I came to Cebu and stayed in Cebu from one year.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I graduated from the International Economic Division of commercial High School in Hakodate city. "When I was in high school third grade" >>> "When I was in my third year of high school"
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | goodなカスタマーサービスは、会社から配布されているスクリプトに沿った案内を問題なくする事ができる事だと考えています。greatなカスタマーサービスはスクリプトに沿った案内はもちろんですが、終話をした後の後処理時間が短く、お客様が満足した状態で電話を切ることができる案内をできることだと考えています。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

①正しい言葉遣い
②相手のペースに合わせる。場合によっては相手を自分のペースにする。
③どんな案件でもプライドを持つ。
④商材の知識を持っている
⑤怒らない。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

私は2019円の5月に広島、6月にロシアのウラジオストクに旅行へ行きました。広島に行った理由は原爆ドームを見る為です。普通街並みを歩いていると、いきなり他の建物とは雰囲気が違う原爆ドームが見え、一瞬、唖然としてしまう風景でした。ロシアのウラジオストクは成田空港から2時間半で到く日本から一番近いヨーロッパと知り、ヨーロッパには行った事がなかった為、6日間旅行をしました。想像通りのヨーロッパの街並みで感動しましたが、日本と違い、人は少し冷たく、空気も温かさをあまり感じませんでした。

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