Subject: Japanese Language Test - Rowena Pantallano
From: Rowena Pantallano <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Jul 2019 04:09:11 +0000

| | Foreign Language Screening Test

Name | Rowena Pantallano
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will apologies to the costumer that's my mistake because ive written a wrong address that's why the delivery is not on time and I will promise that it will not happened again.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Im Rowena Pantallano 51years old ,married and im only graduate in high school I cannot go to college because after I graduate in high school I work in japan as a Entertainer
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Good Customer service is to make the customer satisfied but Great customer service is to make all the customers happy ,satisfied and always understand the complain of the customer
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | I will do my best in this job because this is my first job here in Philippines i may not good in English but i will do my best to study .
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | im from manila and i traveled to Toledo city then from Toledo i traveled to Cebu that's all

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