Subject: French Language Test - Ekansh Sharma
From: Ekansh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Jul 2019 03:51:21 +0000

Foreign Language
Screening Test

Name

Ekansh Sharma

Whats your first language

French

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

According to that situation I will apologise to the customer and
convince the customer and assure the customer that they will get his order for
given new and resolve the situation accordingly.

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

I am Ekansh Sharma I live in Delhi with my parents about my
qualification I have done B1 certification from alliance francaise de delhi and
after completion B1 level also I have done masters degree from JNU (Jawahar Lal
University)

About my work experience:-

I have 1year experience as a tour executive from Indian Legends Holiday also
1year experience of Egon zehnder knowledge centre in India 8 moths experience as
a project manager from Aptara Corporation.

In YOUR LANGUAGE: What
according to you is the difference between good and great customer
service?

Sur le plan conceptuel, la principale différence
entre un bon service client réside dans le fair que dans le premier cas vous ne
faites probablement que satisfaire via clients tans is que dans Ce dernier cas
vous ne les gardez pas seulement satisfaits vous les gardez également
fidèles! C’est une distinction très importante r que de nombreux
fournisseurx de services ne reçoivent pas toujours

Par example disons que de manière historique votre enterprise et vous en tant
qu’un de ses ambassadeurs personnels a travaillé très fort pour que vous
clients soient satisfaits.

Please answer this question in YOUR
LANGUAGE: In 5 sentences please explain what makes you the right candidate for
customer service job.

Áquoi bon Parler de marque employeur si on
n’est pas capable de respondre aux s’il y a bien quelque chose qui est
totalement incompréhensible par les personnes hors du au benificie de la
qualite de service pour leurs clients et partenaires Ce qui veut dire vous
voulez le beurre.

Please answer this question in YOUR
LANGUAGE: In 200 - 500 words please tell us about any city or town that you
traveled to

Salut j’aime le visite en Jaipur il ya tres belle
vile nous visitons le city palace nous mangeons cuisine locale et visite locale
marche notre experience tres magnifique.