Subject: German Language Test - Shivali Roheja
From: Shivali Roheja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 12 Jul 2019 10:25:53 +0000

| | Foreign Language Screening Test

Name | Shivali Roheja
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Please excuse us for the inconvenience. We understand your concern that you did not get the delivery yet. We ensure you that you will get it within 5 minutes. We will make sure that it will never happen again . And also we are giving you the extra discount of 15% on your next purchase.
We always want our customers to be happy and stay with us. Once again I apologise for the delay.
Have a nice weekend.
Thanks

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I have done my schooling and graduation from delhi . After that i have joined Hansraj college for certification course in german language . And then i have joined Max mueller bhavan and completed C1 level in german language. Its been 3 years i am working with Amazon now. Everyday we work on different tupe of vendor queries. We update the content of the catalog amd we correct error messages in the orders and also we update the inages on the detail page.
Usually we write emails to the seller and if the request becomes complicated then we call the supplier to resolve the issue immediately. I am the POC from my team to call the sellers. Apart from this work also i have corked on few projects.
I am the certified Mentor in my process . Currently i am mentoring 7 new hires.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Meiner Meinung nach bedeutet guter kundenservice, nur das Problem des Kunden zu lösen.Aber besten kundenservice bedeutet , dass  der kunde zufrieden ist .Man muss sichergestellt werden , dass der Kunde nicht  vor dem gleichen Problem stehen

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich kann die Probleme des kunden effektive und effizient lösen.
Um für den Kunden arbeiten zu können , braucht man gute kommunikationsfähigkeiten in der Sprache . Ich habe C1 in deutche Sprache bestanden . Ich kann auch mit den Kunden gut kommunizieren.
Ich habe auch Erfahrung von 3 jahren .
Ich arbeite direkt mit deutschen Anbietern per Email und Telefon,um geschäftliche Fragen zu lösen.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Letzten Monat war ich in Bangalore. Ich bin mit meinen Freunden gegangen.
Da gab es viele Museen . Die Stadt war sehr grün mit vielen schönen Parks. Auch gab es viele Universitäten.
Da gab es auch ein großes Einkaufszentrum im Norden der Stadt, welches sehr beliebt war. Abends gab es viele Bars und Restaurants wo man hin gehen kann . Ich ging mit meinen freunden auch in verschiedene kinos .Das wetter war da sehr schön.
Da kann man gern leben , da alles was man braucht dicht dran ist . Ich hatte da eine tolle Zeit mit meinen freunden. Da hatte ich viel Spaß .

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