Subject: Re: Twilio Launch - New Delhi, India
From: Aine Barry <[email-masked]>
To: Ashish Dabral <[email-masked]>, Customer Service Tech Team <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Robert Cosgrove <[email-masked]>, Virat Joshi <[email-masked]>, Cian Callanan <[email-masked]>, Jad Intabli <[email-masked]>
Date: Mon, 8 Jul 2019 11:07:17 +0000

Adding in CSTech

Kind regards,
Aine
________________________________
From: Aine Barry
Sent: 08 July 2019 11:39
To: Ashish Dabral
Cc: Saurabh Dadu; Robert Cosgrove; Virat Joshi; Cian Callanan; Jad Intabli
Subject: Re: Twilio Launch - New Delhi, India

Hi all,

Apologies for the late response to this.

Is this still ongoing and do you have any current examples of this?

For whoever is currently having this issue, would you be able to capture some of the console log errors on this? You may be able to check this by accessing the background page from the extensions page
You may need to turn developer mode on first, also accessible from the extension page.

If these are not available in the version of chrome for Linux, then you should be able to get a version of this by opening the extension, right click on the extension window, and select "inspect"

Let me know if you have any issue with this.

Kind regards,
Aine
________________________________
From: Ashish Dabral <[email-masked]>
Sent: 06 July 2019 11:37
To: Aine Barry
Cc: Saurabh Dadu; Robert Cosgrove; Virat Joshi; Cian Callanan; Jad Intabli
Subject: Re: Twilio Launch - New Delhi, India

Hi Aine,

Yes the error is only for 2 minutes but as checked with some agents. The error is going away and the dialer is closing down. Then we need to start the dialer again and again the same thing is happening. Example:- [email-masked]

Regards,
Ashish Dabral

________________________________
From: "Aine Barry" <[email-masked]>
To: "Ashish Dabral" <[email-masked]>, "saurabh" <[email-masked]>
Cc: "Robert Cosgrove" <[email-masked]>, "Viraat" <[email-masked]>, "Cian Callanan" <[email-masked]>, "Jad Intabli" <[email-masked]>
Sent: Saturday, July 6, 2019 3:40:47 PM
Subject: Re: Twilio Launch - New Delhi,  India

Hi Ashish,

This message could stay on the extension on first launch for up to 2 minutes. Does it stay longer than that? If it does can you send on a couple of the names of agents accounts that this is happening on.

Kind regards,
Aine

Get Outlook for Android<https://protect-eu.mimecast.com/s/o6A2CP7pnI4W4QKSzW_FA?domain=aka.ms>

________________________________
From: Ashish Dabral <[email-masked]>
Sent: Saturday, July 6, 2019 10:57:30 AM
To: Saurabh Dadu
Cc: Robert Cosgrove; Virat Joshi; Cian Callanan; Aine Barry; Jad Intabli
Subject: Re: Twilio Launch - New Delhi, India

Hi All,

We are installing the extension in all systems. However, few of them are working and few devices are getting error. The system configuration and google chrome version are same on every system.

I have attached screenshot for your reference.

Regards,
Ashish Dabral

________________________________
From: "saurabh" <[email-masked]>
To: "Robert Cosgrove" <[email-masked]>, "Ashish Dabral" <[email-masked]>
Cc: "Viraat" <[email-masked]>, "Cian Callanan" <[email-masked]>, "Aine Barry" <[email-masked]>, "Jad Intabli" <[email-masked]>
Sent: Friday, July 5, 2019 11:06:11 PM
Subject: Re: Twilio Launch - New Delhi,  India

Hi Rob

I have added Ashish. He will work, but we will not have new headsets by tomorrow. We will order them now and by next week they should be here

Regards,

Saurabh Dadu
LiveSalesman

AI is still not a reality, typos courtesy iPhone

On 05-Jul-2019, at 6:40 PM, Robert Cosgrove <[email-masked]<mailto:[email-masked]>> wrote:

Hi Saurabh,

As discussed, please add the tech guys who will be working on this over the weekend into this thread so they can report any issues they might face. We will continue to work with you until this has been resolved, however we need this done for Monday morning 9am.

If you have any questions, please let us know.

Robert Cosgrove
Senior Outsourcing Team Lead, VGL Support Services Ireland LTD

+353860435857<tel:+353860435857> | +353838226418<tel:+353838226418> | [email-masked]<mailto:[email-masked]>

https://www.viagogo.ie<https://protect-eu.mimecast.com/s/ZsHZCQnqoI6O67kuPQRKV?domain=viagogo.ie>