Subject: SSBS Audits
From: Pritish Nandi <[email-masked]>
To: Anush Saxena <[email-masked]>, Arjun Hurry <[email-masked]>, "Ashish Dabral" <[email-masked]>, " Bharat Sharma" <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Tushar Chauhan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sun, 7 Jul 2019 00:29:23 -0700 (MST)

Hi Team, 

PFB the audits report for SSBS. 

5th July 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
54437 		7/5/2019 7:54 	7/5/2019 7:56 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
54438 	Anush 	7/5/2019 9:21 	7/5/2019 9:24 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
54439 	Pritish 	7/5/2019 13:16 	7/5/2019 13:18 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
54440 	Pritish 	7/5/2019 15:54 	7/5/2019 15:56 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
54441 	Anush 	7/5/2019 17:10 	7/5/2019 17:15 	0:05:00 	Yes 	Yes 	NA 	Other 	Open 
54442 	Anush 	7/5/2019 17:11 	7/5/2019 17:16 	0:05:00 	Yes 	Yes 	NA 	Other 	Open 

6th July 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
54443 	Tushar 	7/6/2019 8:01 	7/6/2019 8:06 	0:05:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 
54444 	Anush 	7/6/2019 8:14 	7/6/2019 8:20 	0:06:00 	Yes 	Yes 	NA 	Other 	Resolved 
54445 	Anush 	7/6/2019 8:45 	7/6/2019 8:47 	0:02:00 	Yes 	Yes 	NA 	Other 	Open 
54446 	Anush 	7/6/2019 9:01 	7/6/2019 9:05 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
54447 	Tushar 	7/6/2019 9:16 	7/6/2019 9:25 	0:09:00 	Yes 	Yes 	NA 	Other 	Resolved 
54448 	Tushar 	7/6/2019 9:33 	7/6/2019 9:36 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
54449 	Anush 	7/6/2019 9:34 	7/6/2019 9:35 	0:01:00 	Yes 	Yes 	NA 	Other 	Resolved 
54450 	Anush 	7/6/2019 9:35 	7/6/2019 9:37 	0:02:00 	Yes 	Yes 	NA 	Other 	Resolved 
54451 	Anush 	7/6/2019 10:25 	7/6/2019 10:28 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
54452 	Anush 	7/6/2019 10:37 	7/6/2019 10:42 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
54453 		7/6/2019 10:38 	7/6/2019 10:41 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
54454 		7/6/2019 11:11 	7/6/2019 11:15 	0:04:00 	Yes 	Yes 	NA 	Other 	Resolved 
54455 	Ahmad 	7/6/2019 13:26 	7/6/2019 13:28 	0:02:00 	Yes 	Yes 	NA 	Other 	On Hold 
54456 	Ahmad 	7/6/2019 13:34 	7/6/2019 13:38 	0:04:00 	Yes 	Yes 	NA 	Other 	On Hold 
54457 	Tushar 	7/6/2019 13:39 	7/6/2019 13:42 	0:03:00 	Yes 	Yes 	NA 	Other 	On Hold 
54458 		7/6/2019 16:08 	7/6/2019 16:11 	0:03:00 	Yes 	Yes 	NA 	Livesalesman 	Resolved 
54459 		7/6/2019 16:21 	7/6/2019 16:26 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
54460 	Anush 	7/6/2019 16:24 	7/6/2019 16:27 	0:03:00 	Yes 	Yes 	NA 	Other 	Resolved 
54461 	Anush 	7/6/2019 17:00 	7/6/2019 17:05 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
54462 	Anush 	7/6/2019 17:34 	7/6/2019 17:41 	0:07:00 	Yes 	Yes 	NA 	Other 	On Hold 
54463 		7/6/2019 19:01 	7/6/2019 19:06 	0:05:00 	Yes 	Yes 	NA 	Other 	Resolved 
54464 		7/6/2019 10:20 	7/6/2019 10:26 	0:06:00 	Yes 	Yes 	NA 	Other 	Resolved 

7 July 

Ticket 	Agent 	Ticket Time 	Response Time 	Time Taken 	SLA Met 	Assigned to correct technician? 	Comments 	Queue 	Status 
54465 	Tushar 	7/7/2019 5:40 	7/7/2019 6:00 	0:20:00 	Yes 	Yes 	NA 	Other 	On Hold 
54466 	Tushar 	7/7/2019 5:44 	7/7/2019 6:01 	0:17:00 	Yes 	Yes 	NA 	Other 	Resolved 
54467 	Tushar 	7/7/2019 7:00 	7/7/2019 7:08 	0:08:00 	Yes 	Yes 	NA 	Other 	On Hold 

Regards, 
Pritish Nandi