Subject: Japanese Language Test - Akshya Kumar
From: Akshya Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 5 Jul 2019 09:03:16 -0400

| | Foreign Language Screening Test

Name | Akshya Kumar
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | At first I will follow the call hold procedure then since the mistake is made by my end I would apologies to the customer ,explain what was the mistake and assure the customer that he will receive his order in next 30 min and would initiate a coupon for a customer as an apology gesture.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I belong to Uttar Pradesh , there are four members in my family my father, who is a farmer my mother, she is a home maker and my wife. I have completed my jlpt n2 and did a diploma in IT. I worked in Japan at a convenience Store as a sales executive. I am very comfortable in sales profile since I was the top performer at at the convenience Store. After I came back to India i have been working with Ahresty India pvt. ltd. company.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | 優れたカスタマーサービスは製品に関する情報を提供することであり、優れたカスタマーサービスは優れた考え方から始まります。人的接触と顧客への快適な保証を提供するためにエグゼクティブが出かけ、さらにマイルを稼ぐことが絶対に不可能である場合、この経験は素晴らしいサービスのおかげで素晴らしい経験に変換されます。
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | 私は三年間ぐらいインドで日本語のガイドの仕事と日本で三年間ぐらいコンビニの仕事をやったことがあります。だから日本人がどういうサビスが欲しいですかよくわかると思います。
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 私は日本へ行く前アグラ町へ行きました。アグラ町はデリから250 キロぐらいです。アグラにTaj mahal があります。その時温度が25度ぐらいでした。アグラ町はインドの古いな町です

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