Subject: Re: LSM Joining Case Test - KARTIK SINGH NEGI
From: Urvika Chaudhary <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>, viraat <[email-masked]>
Date: Wed, 3 Jul 2019 01:04:28 -0700 (MST)

Its a 'No' for this candidate. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "KARTIK SINGH NEGI" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, 3 July, 2019 11:30:59 
Subject: Re: LSM Joining Case Test - KARTIK SINGH NEGI 

		LSM Joining Case Test 	Name 	KARTIK SINGH NEGI 
E-mail 	[email-masked] 
Phone Number 	(+91) 9997655313 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I select blurb 1 because, the salesman is first of all identify the problem , what problem facing by the buyer, why should he not receive the ticket. He also double check detail of the buyer name and adress. After he find that how the buyer tracking his courier, because when package is scanned by the courier, he instantly get the email alert with delivery tracking number . So the buyer/Jhon smith directly track his carrier. 

Reason for selecting the blurb first is: 
1- The seller identify the problem first. 
2- After identify the problem, he chack where the problem. 
3- Then he double check the buyer detail. 
4- Then he suggest the best anwer for solve that problem. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service- Satisfy the need of the customer 
Great customer service- Satisfy the need of the customer as wall as suggest the how customer overcome the future problem as wall. 	

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