Subject: Arabic Language Test - Anas Bahadur Khan
From: Anas Bahadur Khan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 2 Jul 2019 05:47:52 -0400

| | Foreign Language Screening Test

Name | Anas Bahadur Khan
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

In a situation like this the best possible thing is to act yourself by keeping calm.
Here the first thing here to be done is apologise to customer.
Then thinking of a best possible Solomon that will be making the customer also calm and and telling him that now the pizza will be delivered in some time and because of the mistake make he'll have to pay now only 50% of the amount.
With that step the customer will feel a bit better about his wait and in the meanwhile try to reach the delivery person and ask him to deliver the pizza at the right place As soon as possible.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My academic qualifications are concerned with commerce background.
Completed my 12th from CBSE board in the year 2015 after thatvi took a step into bachelor's degree program in commerce from Aligarh Muslim University.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good customer service can be rated on the scale 6-7 out of ten whereas as great customer experience would 9 out of ten.
Every customer care executive will try to fix the problem but a great customer experience will begin with listening to the customer and see what does he expects and then delivering exceptional service.it doesn't stop there maintaining a relationship is also necessary.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

- eagerness to learn and grow in the customer service field.
- passion to deliver exceptional customer service experience with putting 100% efforts.
- Business market is stands because of customer if one understands what it takes to make a successful customer experience every other fields of works will also be covered.
- my interpersonal communication skills will help to make a difference.
- customer service is a evolving process so to excel there has to be continuing improvisation.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

The experience I'm sharing is about my trip to Rishikesh.
It was a beautiful place to hang out and find peace. Someone has very well said that travel bring inner peace so just to add a little bit to it i'll say if travel brings peace a place like Rishikesh bring inner Joyce.
The place has different cultures from Agori tribes living like a free soul without any connections to materialistic things in the world to the traditional old market.
The camping sites are relaxing with activities like hiking,bonfire adds evergy and a smooth atmosphere.
I didn't wanted to comeback from that place but had to

| |