Subject: Re: LSM Joining Case Test - Heena Mehta
From: Heena Mehta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 29 Jun 2019 05:38:47 -0400

| | LSM Joining Case Test

Name | Heena Mehta
E-mail | [email-masked]
Phone Number | (011) 9711222565
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I choose the Blurb 4 as there is option to change the delievery address . Customer wants to deliever the tickets to his hotel and in the blurb 4 customer can change his delievey address itself. The complete information is provided but the process to change to delievery address is not complete. We need to explain step by step procedure how to change the deleivery address. The process should be :-
1) Login your Viagogo account
2) Go to the order section in the right
3) Choose your order and click on edit option
4) Fill the new delievery address
5) Save the changed details

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service in which customer is happy with our services and great customer services in which customer is happy and satisfied in our services.

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