Subject: Re: Spanish phone support
From: Ashish Dabral <[email-masked]>
To: Deeksha <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Thu, 27 Jun 2019 23:42:58 -0700 (MST)

Hi Ma'am, 

Natalia was present on site , She did call back the customer 2 times : 

First attempt : Customer picked up the call but both agent and customer could not understand each other, Possibly network issue. 

Second attempt : Customer did not answer the call. 

Regards, 
Ashish Dabral 

From: "Deeksha" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Friday, June 28, 2019 4:57:15 AM 
Subject: Fwd: Spanish phone support 

What happened here?? Please check and get back to me with details immediately. We didn’t have any Spanish agent? Even if we did not, did we try to arrange a call back? 

Sent from my iPhone 

Begin forwarded message: 

From: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Date: 27 June 2019 at 18:24:38 GMT-5 
To: Charlotte Jansen < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sam Aldred < [ mailto:[email-masked] | [email-masked] ] >, Tom Cotter < [ mailto:[email-masked] | [email-masked] ] >, Piers Tufnell < [ mailto:[email-masked] | [email-masked] ] >, Murray Le-Grice < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Spanish phone support 

BQ_BEGIN

Hi - I am getting this checked now. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Charlotte Jansen < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 28 June 2019 04:19:57 
To: Deeksha Dadu; Saurabh Dadu 
Cc: Sam Aldred; Tom Cotter; Piers Tufnell; Murray Le-Grice 
Subject: Spanish phone support 

Hi Deeksha and Saurabh, 

Our Spanish team have been trying to phone the support desk (during Spanish support hours) but no one is answering. Can you look into why the line is not being answered please. 

On a positive note, I can see that they ended up raising a ticket and the correct response was given by Bharat. 

[ https://lesmillsvirtualapp.freshdesk.com/a/tickets/2464 | https://lesmillsvirtualapp.freshdesk.com/a/tickets/2464 ] 

Thanks 

Charlotte 

	

Charlotte Jansen | Customer Service Manager 
Les Mills International | [ mailto:[email-masked] | [email-masked] ] 
tel | fax +64 9 366 9901 | [ http://www.lesmills.com/ | www.lesmills.com ] 

[ http://www.lesmills.com/getgrit ] 

[ http://www.lesmills.com/ ] 	

[ http://www.facebook.com/lesmills ] 	

[ http://www.twitter.com/lesmills ] 	

[ http://www.linkedin.com/company/les-mills-international ] 	

[ http://www.youtube.com/lesmillsgroupfitness ] 	

[ http://instagram.com/lesmillstribe ] 

BQ_END