Subject: Fwd: Arabic Language Test - Zakaria Al-Mahfadi
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Date: Sat, 22 Jun 2019 03:59:57 -0700 (MST)

Regards, 
Ashish Dabral 

From: "Zakaria Al-Mahfadi" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]> 
Sent: Saturday, June 22, 2019 3:23:20 PM 
Subject: Arabic Language Test - Zakaria Al-Mahfadi 

		Foreign Language Screening Test 	Name 	Zakaria Al-Mahfadi 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I will have to apologize to him and ask him to stay on hold while I check with the delivery guy. After that I will thank him for holding and say "I am so sorry if your order got delayed but I just spoke with the delivery boy and he is on the way to you". Then I will call the delivery guy and update him with the proper address and ask him to give it the highest priority. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am basically from Yemen and I came to India 4 years ago for education. I have completed my bachelor's degree in Computer Science in 2017 and I having been working since then. Most of my experience specialized in BPO industry. I have worked for many campaigns, most of them are B2C outbound and inbound calls plus cold calling for United States and and Australian. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	It's all about the quality of the service. I personally would call it a great customer service when the team is well mannered and have much experience with handling situations. Fulfilling customers' desires and talking with them in such a beautiful way is what gives the company higher value than others. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Helping others with their needs what makes me happy and smiley all the time. I respect time and I am serious at work. I have very good experience in dealing with all types of people, so I will do my best to give the highest level of customer service ever. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	Goa is the city which I will always love to visit whenever I have much free time. It's one of the best cities I have even been to. There are so many things to do there but what mostly grab my attention is the nature, sound of waves in sea and the smell of it, and finally the sunset scene, it's just a magical place. I have seen a lot of people there coming from different countries like Russia, Israel, spain, ect. It's so big city so when I have been there, I didn't have much time to explore all of it. If anyone would ask me what place they can visit for vacation I would definitely tell them "Goa".