Subject: Re: LSM Joining Case Test - Kashish Handa
From: Kashish Handa <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 22 Jun 2019 04:08:11 -0400

| | LSM Joining Case Test

Name | Kashish Handa
E-mail | [email-masked]
Phone Number | (+91) 8527166846
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As per the query of the customer he/she is concerned of the tickets to reach at the place they are travelling. So the bluurb 2 consists of all the key point which can satisfy the customer question to the point. The tickets may be available online as e-tickets or if they are travelling to the event they can provide the travelling address at the purchase site with their correct contact information so that the tickets can be handed over to them without any hassle. Moreover we are also informing that nowadays the organisers are releasing the tickets anywhere near to the event date that is in the same week, which again make customer calm and infomative for future purchases as well. Also after the interaction customer will update their travelling address which will help the executive with delivering the tickets at correct place at once.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The first thing which differentiates a customer is the interaction, should be clear with the query, calm and composed and should believe that if he/she has contacted someone for a resolution of their problem, are capable of doing so. Also if after getting the resolution customer is unsatisfied, they should clearly and calmly acknowledge that i was not satisfied can someone else handle their query? Another thing is that they should understand the information being provided by the executive and should be able to take a note that the information provided is closely related to their query only. Customer should also not be in a hurry as in some cases the executive might take sometime to resolve the problem till the root cause. For a resolution a customer should be smart enough to explain their problem clearly at once, and provide additional information to the executive if needed.

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