Subject: Re: LSM Joining Case Test - Saurabh Pandey
From: Saurabh Pandey <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 22 Jun 2019 02:56:45 -0400

| | LSM Joining Case Test

Name | Saurabh Pandey
E-mail | [email-masked]
Phone Number | (+91) 9450255066
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | In the E-mail customer has asked about the tickets to be delivered in his or her hotel as they have no time and they have already booked their tickets and will be travelled with-in two days . So the proper reply should be blurb 4 because here we are asking them to provide the address of their hotel or place where they are going to stay and if they have not planned it yet then they can simply update it by their own in our website, where they can go and login their account and can simply change their delivery address. In blurb 4 proper process is mentioned and it is easy to for them to follow as well. As the customer's request it is the best solution for them, where they can not only change the address but they can also track their tickets too. Getting proper solution from the agents build a trust between customer and that organisation, which is very helpful for the organisation and if the customer is happy then that will make us happy as well, and as an agent its our duty to resolve the customer's query and provide them an effective answer and serve them in every possible manner, so that their will be no tension between us and them and for the long time we can retain our customers.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Providing better solution for the customer's query.
Communication skills of an agent plays an important role.
Great customer service should be customer oriented.
Composer and Compassion are important for the great customer service.

| |

You can edit this submission and view all your submissions easily.