Subject: Re: LSM Joining Case Test - Ambika Dixit
From: Ambika Dixit <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 21 Jun 2019 04:51:35 -0400

| | LSM Joining Case Test

Name | Ambika Dixit
E-mail | [email-masked]
Phone Number | (+91) 8800904306
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I am selected Blurb 2 beacuse it is related to E-ticket means electronic ticket. Like everyone wants to books the ticket as soon as possible. Now a days everyone prefer electronic things like E-ticket, online shopping, etc. because we can easily track these things at home. We can track the satus of our order under the purchase section. If we refer E-ticket for book the ticket then it easy to check all the referable date accourding to our event. There is so many ways to ensure to recieve our tickets on time. Like we can check the correct delivery address, time, we can also ensure that on that delivery address where someone available to sign our delivery, we can ensure the correct phone number on our account. There is so many things. Nowadays everyone perfer to do the online work. Because it can reduce extra cost, it can save time, it can save the transport fare because the work is to be done by at home itself. But make sure the address and phone number is correct to contact with the receiver of an particular item. And if we are travelling to the event, then we have to add the travel address also. So that we will make sure that our tickets are shipped to the right palce or not. Basically it is all about internet. We just have to give the actual information for shipping the order at right place and right time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is where we just resolve the querry of the customer But we don't now that customer is happy or not. It is on daily basis process like we just have to reduce the work load. For an example- Consumer and Customer, if we purchase some item on any shop but we do not purchase the items on that shop on daily basis that means he was a consumer. Similarly if we purchase items  from only and only one particular shop that means he was a customer of that shop because he is a daily customer of that shop.
Similarly great customer service means where customer is extremely happy for that customer service. He give the feedback according to that service or customer praise that person who resolve the querry of that customer. Basically Great customer service means good quality not quantity.

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