Subject: Re: LSM Joining Case Test - Mahima Gaur
From: Mahima Gaur <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 21 Jun 2019 04:41:24 -0400

| | LSM Joining Case Test

Name | Mahima Gaur
E-mail | [email-masked]
Phone Number | (+91) 7011689726
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According to me the blurb second is tottaly positive answer for the customer. From my point of view customer want to known as soon as possible ticket status so we suggest to the customer to get there ticket they can download the ticket from our side positivel And also customer can track the ticket status for there satisfaction. As the organising getting some delay on there ticketing submit sio we suggest to customer for print online there ticket. Customer can also ensure there address online if there correction required they can also mark this for better delivery status. And also ensure that when the ticket delivered on the right place if the right person is not available on that then some other relative or family member can recived the ticket and sign on the behalf of that person. And if customer is travelling for any event like wedding , business meeting and holidaysso customer should marked the proper address of that and also departure time and date also these things should properly mention on the address. and the last customer should properly marked the phone number and email account id so that we can contact the customer at the time of delivery. This is tottaly e-tickets system of the online ticketing and also if customer doenload the online ticket it reduce there time ofwaiting delivery and also reduce the cost and customer get the ticket on time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me Goods customer service is quite good knownledge of product and queries

If we have just  good enough knownledge about product then we can give properly information about product to customer.

Good customer services is not  bad but thats mean they dont have so much proper knowledge about the services and how to reply to the customer in proper way.

When customer ask anythingto the excutive if he need to ask there senior about the query thats mean excutive is not having proper knownledge of the query.

According to  me Greet customer service is all about proper knowledge of the good and sevices.

In Great customer service there is no errors in communication.

And, also in great customer service means having so much knowledge about the how to talk to the customer on calls and solve there query properly.

when customer ask any question then we have to listen propely because 1st we have to good listner on calls for solve there query.

On great customer service is if we satisfly customer propely and customer give there feedback thats mean his tottaly satisfied with the solution that called great customer service.

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