Subject: Re: LSM Joining Case Test - Pulkit Tiwari
From: Pulkit Tiwari <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 20 Jun 2019 05:35:26 -0400

LSM Joining Case
Test

Name

Pulkit Tiwari

E-mail

[email-masked]

Phone Number

(+91) 8506855376

Which blurb would you select?

Blurb 3

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I will
choose the 3rd blurb, As in the third blurb, The team is not providing any
skewed information, But at the same time assuring the customer that the
customer's satifaction and comfort is our priority.

In customer service , It would be against the ethics to provide any wrong
information just to assauge the customer's indictment.

One thing which I would Like to Add is that the customer must be provided with a
certain date, We ought to not leave him/her in any sort of uncertainity.

Customer service is all about providing the appropriate resolution and empathise
simultaneously.

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

According to me, A good customer service
comprises of :

1) Providing  resoltion

2)Patiently listen the issue

But on the other hand a GREAT customer service will be a package of:

A soothing effect on customer through the representatives's Interaction and
cementing his reliance in the company so as on  The individual
.

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