Subject: [#8933058] not able to access www.gettyimages.in
From: Sophos Support <[email-masked]>
To: <[email-masked]>
Date: Thu, 20 Jun 2019 09:28:16 +0100

Hi Ashish,

This is regarding your service request number #8933058. 

Just to reiterate, we have taken the following steps to resolve the issue:
While accessing www.gettyimages.in URL you were getting "ERR_CONNECTON_RESET" error. 
 We have created one test firewall rule for 192.168.5.191 system with none web/app filter policy. 
 We tried to access www.gettyimages.in as it was working fine. 
 We have changed web policy to Allow All and tried to access same and got connection_reset error. 
 Hence after taking your permission we have created FQDN based firewall rule for spectrum.gettyimages.com, static.gettyimages.com and gettyimages.in domains. 
 After that www.gettyimages.in was working fine. You have verified same in different machine. 

The reported issue is marked as in feature request with Cyberoam OS and as of now as a work around you may create a destination IP or FQDN based rule. 
  
 To raise a feature request or to vote on existing thread you may submit request on below URl: 
  
 https://ideas.sophos.com/forums/330219-xg-firewall 
  
 Note: Our product Management team will directly verify your request on the above portal and you will be able to see further update/reply over there. 
  
 As agreed on the call, I am archiving this service request today. 

If you face any trouble with regards to this issue, please bring it to our notice with the same service request number within 14 days so that we may reopen the case log and assist you further.

We would like to know more about what you think about our ‘Customer Services’. Upon archive of your incident, you might receive a survey to give us your opinion about your interaction with Sophos Support.

Just to let you know that, my shift timings for the current month will be (11:00 AM IST) to (08:00 PM IST) during Monday to Friday. For your future reference, if you would like to work outside of my shift timings, you can always call us on our Toll-free numbers.Please contact us for any further assistance. We would be glad to assist you further.

Regards,

Yash Kothari
Sophos Technical Support
https://www.sophos.com/en-us/support/contact-support.aspx

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