Subject: Re: LSM Joining Case Test - Mohd Adil
From: Mohd Adil <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 19 Jun 2019 05:30:12 -0400

| | LSM Joining Case Test

Name | Mohd Adil
E-mail | [email-masked]
Phone Number | (+91) 9599890062
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

It was the Most appropriate response provided by the support.
also this response build the trust of the Customer.

additional information required can include.
anyone avaible to collect the Tickets.
also if required to change the address some information for that should also be provide to the customer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Cutomer service is when we fulfill the customer need on time on the other hand Great cutsomer service is when apart from fullfilling the customer needs we are taking extra steps and building a repo also providing additional assistance and building a trust with our customers.

In this Competing world were time is very important and Customer does not want to spend his time with executives and wants to resolve his issues as soon as possible that is where the role of Great customer Services comes in. when dealing with client requirement they can sell there additional services as well.

| |

You can edit this submission and view all your submissions easily.