Subject: Fwd: SSBS Audit
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 19 Jun 2019 05:57:37 +0000

Pritish, according to your reports, these tickets were done on time so why is Kulaib saying that the SLA was violated?

Sent from my iPhone

Begin forwarded message:

From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Date: 13 June 2019 at 15:22:23 GMT+5:30
To: Anush Saxena <[email-masked]<mailto:[email-masked]>>, Arjun Hurry <[email-masked]<mailto:[email-masked]>>, "Ashish  Dabral" <[email-masked]<mailto:[email-masked]>>, " Bharat Sharma" <[email-masked]<mailto:[email-masked]>>, Shakeel Ahmad Hajam <[email-masked]<mailto:[email-masked]>>, Tushar Chauhan <[email-masked]<mailto:[email-masked]>>, Zarif Khan <[email-masked]<mailto:[email-masked]>>
Cc: deeksha <[email-masked]<mailto:[email-masked]>>, saurabh <[email-masked]<mailto:[email-masked]>>
Subject: SSBS Audit

Hi All,

PFB the SSBS audit report.

10th June

Ticket  Agent   Ticket Time     Response Time   Time Taken      SLA Met Assigned to correct technician? Comments
53254           6/10/2019 8:17  6/10/2019 8:38  0:21:00 Yes     Yes
53255           6/10/2019 8:41  6/10/2019 8:53  0:12:00 Yes     Yes
53256           6/10/2019 8:47  6/10/2019 8:48  0:01:00 Yes     Yes
53257           6/10/2019 8:58  6/10/2019 8:59  0:01:00 Yes     Yes
53291           6/10/2019 15:37 6/10/2019 15:40 0:03:00 Yes     Yes
53292           6/10/2019 15:39 6/10/2019 15:41 0:02:00 Yes     Yes
53293           6/10/2019 15:45 6/10/2019 15:49 0:04:00 Yes     Yes
53294           6/10/2019 16:03 6/10/2019 16:03 0:00:00 Yes     Yes
53295           6/10/2019 16:06 6/10/2019 16:08 0:02:00 Yes     Yes
53296           6/10/2019 16:11 6/10/2019 16:16 0:05:00 Yes     Yes
53297           6/10/2019 16:13 6/10/2019 16:18 0:05:00 Yes     Yes
53298           6/10/2019 16:24 6/10/2019 16:30 0:06:00 Yes     Yes
53299           6/10/2019 16:26 6/10/2019 16:32 0:06:00 Yes     Yes
53300           6/10/2019 16:41 6/10/2019 16:43 0:02:00 Yes     Yes
53301           6/10/2019 16:46 6/10/2019 16:47 0:01:00 Yes     Yes
53302           6/10/2019 16:54 6/10/2019 16:56 0:02:00 Yes     Yes
53303           6/10/2019 16:54 6/10/2019 16:58 0:04:00 Yes     Yes
53304           6/10/2019 16:58 6/10/2019 16:59 0:01:00 Yes     Yes
53305           6/10/2019 17:05 6/10/2019 17:06 0:01:00 Yes     Yes
53306           6/10/2019 17:05 6/10/2019 17:32 0:27:00 Yes     Yes
53307           6/10/2019 17:15 6/10/2019 17:33 0:18:00 Yes     Yes
53308           6/10/2019 17:16 6/10/2019 17:24 0:08:00 Yes     Yes
53309           6/10/2019 17:30 6/10/2019 17:34 0:04:00 Yes     Yes
53310           6/10/2019 18:38 6/10/2019 18:50 0:12:00 Yes     Yes
53311           6/10/2019 23:30 6/10/2019 23:35 0:05:00 Yes     Yes
53312           6/10/2019 23:38 6/10/2019 23:44 0:06:00 Yes     Yes

11 June

Ticket  Agent   Ticket Time     Response Time   Time Taken      SLA Met Assigned to correct technician? Comments
53313           6/11/2019 7:37  6/11/2019 7:42  0:05:00 Yes     Yes
53314           6/11/2019 7:41  6/11/2019 8:00  0:19:00 Yes     Yes
53315           6/11/2019 7:50  6/11/2019 8:02  0:12:00 Yes     Yes
53316           6/11/2019 8:00  6/11/2019 8:01  0:01:00 Yes     Yes
53317           6/11/2019 8:16  6/11/2019 8:19  0:03:00 Yes     Yes
53318           6/11/2019 8:25  6/11/2019 8:30  0:05:00 Yes     Yes
53319           6/11/2019 8:34  6/11/2019 8:34  0:00:00 Yes     Yes
53320           6/11/2019 8:38  6/11/2019 8:40  0:02:00 Yes     Yes
53321           6/11/2019 8:40  6/11/2019 8:41  0:01:00 Yes     Yes
53322           6/11/2019 8:47  6/11/2019 8:48  0:01:00 Yes     Yes
53323           6/11/2019 8:53  6/11/2019 8:57  0:04:00 Yes     Yes
53356           6/11/2019 15:43 6/11/2019 15:45 0:02:00 Yes     Yes
53357           6/11/2019 16:39 6/11/2019 16:40 0:01:00 Yes     Yes
53358           6/11/2019 17:15 6/11/2019 17:22 0:07:00 Yes     Yes
53359           6/11/2019 17:17 6/11/2019 17:22 0:05:00 Yes     Yes
53360           6/11/2019 19:55 6/11/2019 19:59 0:04:00 Yes     Yes
53361           6/11/2019 22:10 6/11/2019 22:15 0:05:00 Yes     Yes

12 June

Ticket  Agent   Ticket Time     Response Time   Time Taken      SLA Met Assigned to correct technician? Comments
53362           6/12/2019 7:22  6/12/2019 7:25  0:03:00 Yes     Yes
53363           6/12/2019 8:00  6/12/2019 8:04  0:04:00 Yes     Yes
53364           6/12/2019 8:07  6/12/2019 8:08  0:01:00 Yes     Yes
53365           6/12/2019 8:15  6/12/2019 8:22  0:07:00 Yes     Yes
53366           6/12/2019 8:21  6/12/2019 8:21  0:00:00 Yes     Yes
53367           6/12/2019 8:27  6/12/2019 8:31  0:04:00 Yes     Yes
53368           6/12/2019 8:34  6/12/2019 8:36  0:02:00 Yes     Yes
53369           6/12/2019 8:46  6/12/2019 8:47  0:01:00 Yes     Yes
53370           6/12/2019 8:55  6/12/2019 8:59  0:04:00 Yes     Yes
53415           6/12/2019 16:35 6/12/2019 16:39 0:04:00 Yes     Yes
53416           6/12/2019 17:01 6/12/2019 17:04 0:03:00 Yes     Yes
53417           6/12/2019 19:03 6/12/2019 19:04 0:01:00 Yes     Yes

Regards,
Pritish Nandi