Subject: FW: New Phone System
From: Brian Sexton <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Tue, 18 Jun 2019 13:24:13 +0000

FYI

From: Saurabh Dadu <[email-masked]>
Sent: Friday 14 June 2019 08:09
To: Brian Sexton <[email-masked]>
Cc: Ashish Dabral <[email-masked]>; [email-masked]; Virat Joshi <[email-masked]>; Robert Cosgrove <[email-masked]>; Padraig Myers <[email-masked]>
Subject: Re: New Phone System

Hi Padraig,

Thanks for sending this over. We can test this out next week. Currently half the team was using Windows AD and half was not on any AD, we are moving everyone to LDAP AD/Domain. The move will be done next week, and that would be a time we can test your new policies.

Our new servers have just arrived.

Testing on an old set-up would not be effective. Give us until end of next week, we will come back to you on this.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Sent: 05 June 2019 14:48:00
To: Saurabh Dadu
Cc: Ashish Dabral; [email-masked]<mailto:[email-masked]>; Virat Joshi; Robert Cosgrove
Subject: FW: New Phone System

Hi Saurabh,

Please see Padraig's response below.

Kind regards,

Brian

From: Padraig Myers
Sent: Wednesday 5 June 2019 10:15
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Cc: Customer Service Tech Team <[email-masked]<mailto:[email-masked]>>
Subject: RE: New Phone System

No, it will not work via SIP, it needs to use the browser based softphone we have written.

From: Brian Sexton
Sent: Wednesday 5 June 2019 10:12
To: Padraig Myers <[email-masked]<mailto:[email-masked]>>
Cc: Customer Service Tech Team <[email-masked]<mailto:[email-masked]>>
Subject: FW: New Phone System

Hi Padraig,

Would you be able to help with the outsourcers query here?

Kind regards,

Brian

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday 5 June 2019 10:01
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Virat Joshi <[email-masked]<mailto:[email-masked]>>; Robert Cosgrove <[email-masked]<mailto:[email-masked]>>
Subject: Re: New Phone System

Dear Brian,

Can you please ask Padriag if the new phone system would work on the existing hardware of SIP based phone devices we have, or would that have to be switched to a computer/browser based system?

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Brian Sexton <[email-masked]<mailto:[email-masked]>>
Sent: 05 June 2019 2:20 PM
To: Saurabh Dadu; Ashish Dabral; [email-masked]<mailto:[email-masked]>
Cc: Virat Joshi; Robert Cosgrove
Subject: FW: New Phone System

Hi all,

Would you be able to get the agents ready for the new phone server by following Padraig's instructions below?

Kind regards,

Brian

From: Padraig Myers
Sent: Wednesday 5 June 2019 09:45
To: Brian Sexton <[email-masked]<mailto:[email-masked]>>; Cian Callanan <[email-masked]<mailto:[email-masked]>>; CSLeads <[email-masked]<mailto:[email-masked]>>
Cc: Customer Service Tech Team <[email-masked]<mailto:[email-masked]>>
Subject: RE: New Phone System

For the outsourced office we are going to have some more instructions they will need to follow, as we will need their IT departments to install some Group Policies.

The following is what we need them to do:

  *   Install the Chrome Policy Templates https://support.google.com/chrome/a/answer/187202?hl=en<https://protect-eu.mimecast.com/s/6OvmCzvNrsRY29Nu4Ldrk?domain=support.google.com>
  *   Once installed add the following policies:

     *   Google/Google Chrome/URLs that will be granted access to audio capture devices without prompt: chrome-extension://ohhfjamnjdhcmfdjcamlbiocdjomgokg/*
     *   Google/Google Chrome/Content Settings/Allow pop-ups on these sites: *.viagogo.net
     *   Google/Google Chrome/Extensions/Configure extension installation whitelist: ohhfjamnjdhcmfdjcamlbiocdjomgokg
     *   Google/Google Chrome/Extensions/Configure extension, app, and user script install sources: https://cstools.viagogo.corp/*

We will follow up with the external link that they will use to download the extension

From: Brian Sexton
Sent: Wednesday 5 June 2019 09:19
To: Cian Callanan <[email-masked]<mailto:[email-masked]>>; CSLeads <[email-masked]<mailto:[email-masked]>>
Cc: Customer Service Tech Team <[email-masked]<mailto:[email-masked]>>
Subject: RE: New Phone System

Hi Cian,

Do you have a link for our external outsourced offices?

They use https://cstools.viagogo.net<https://protect-eu.mimecast.com/s/jGBrCAN7RI9KW2Js8nmKc?domain=cstools.viagogo.net> to access CSL.

Kind regards,

Brian

From: Cian Callanan
Sent: Tuesday 4 June 2019 17:42
To: CSLeads <[email-masked]<mailto:[email-masked]>>
Cc: Customer Service Tech Team <[email-masked]<mailto:[email-masked]>>
Subject: New Phone System

Hi all

We will be trialing the new phone system in the coming days

Can you please get your agents to install this tool

http://clickonce.viagogo.corp/AppDeploy/ViagogoPhoneClient/Prod/publish.html

It will appear as a chromeplugin in the top right of their browser -  

We will be in contact once lines are moving over - agent can still have x-lite available to them as required - no config changes required

Let us know if there's any issues installing the tool

Cian