Subject: Re: LSM Joining Case Test - Akhilesh Agrahari
From: Akhilesh Agrahari <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 18 Jun 2019 06:04:30 -0400

| | LSM Joining Case Test

Name | Akhilesh Agrahari
E-mail | [email-masked]
Phone Number | (91) 9560113627
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would select Blurb 4 as a right answer because it consists everything that customer wanted to know. The main concern of the customer was to know the delivery date and if the tickets can be deliverd to the hotel he is travelling to. Blurb 4 clears his doubts by providing a link to change the delivery adderss to the hotel he is travelling to and assures him that he will get his tickets on time. It also gives him a link to track the order and an option to recieve the tickets by someone else on behalf of him, if he is not available. According to me, there could have been just one amendment to this Blurb, that is phone number of the customer. It helps delivery boy to reach the right place and communicate to the customer easily.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | There are many things that make customer service great like proper greeting to customer, sympathy,empathy,communication,positive attitude,proper product knowledge,enthusiasm, energy over call, a good listener etc.

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