Subject: Re: LSM Joining Case Test - Atul Kumar Mishra
From: Atul Kumar Mishra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 18 Jun 2019 05:07:55 -0400

| | LSM Joining Case Test

Name | Atul Kumar Mishra
E-mail | [email-masked]
Phone Number | (91) 9958776056
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As the customer's concern is that he has booked ticket for an event which will be taking place in a week and he would be travelling in two days hence he wants the tickets to get delivered to his hotel. So this blurb gives proper solution to his query where customer has been guided about the procedure for changing the address which could be the hotel he would be staying in.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is resolving customer's query and a great customer service is walking an extra mile to help the customer. A good customer services focuses only on the resolution for customer's query but a great customer service is about maintaining the customer life cycle management.

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