Subject: Re: LSM Joining Case Test - Jay Prakash
From: Jay Prakash <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 17 Jun 2019 03:13:58 -0400

| | LSM Joining Case Test

Name | Jay Prakash
E-mail | [email-masked]
Phone Number | (+91) 9958586452
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Customer is worried about the tickets because Event is very close and she has not received the tickets yet,as per my opinion Blurb 2 is a good option for the Customer because she does not need to visit any particular place for the tickets, she will automaically get the e-tickets online in her mail, when it will be send by Event organiser . She  has an option to download and print the tickets and after that she can enjoy the Event of Lady Gaga. In case of Blurb 2 She does not need to provide any kind of Physical address to the Event organiser, She can simply share her email to them and once she receive it the she can print it. In current scenario everything is online, It saves the time of Customer and by choosing this Blurb 2 option Customer can get the tickets easily and Enjoy the Event and she does not need to travel anywhere. If Customer does have any Email then she can share her work or Hotel address and she can easily get the tickets over there and enjoy the show of Lady Gaga.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In customer service we need to understand the requirements of the customer, if customer ask something and we answer it in a proper way then its a good customer service but when we ask the fact finding questions and further assistance this is a great customer service. Customer service means you have to listen the customers properly and you have to deliver it accordingly. In customer service, our main motto should be customer satisfaction, if customer is satisfied it means our job has done.

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