Subject: Re: LSM Joining Case Test - Rahul Aswal
From: Urvika Chaudhary <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>, viraat <[email-masked]>
Date: Sun, 16 Jun 2019 23:47:55 -0700 (MST)

Can be interviewed. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Rahul Aswal" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Monday, 17 June, 2019 11:56:41 
Subject: Re: LSM Joining Case Test - Rahul Aswal 

		LSM Joining Case Test 	Name 	Rahul Aswal 
E-mail 	[email-masked] 
Phone Number 	(+91) 8800419506 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Firstly the information given to customer regarding tickets are right.This is the best way we can explain the customer about the tickets ,delivery time.In this we are giving a kind of assurance to customer that He/She will get the tickets soon along with that we are giving him the best cutomer service and ensruring him about the process how he or she can track his shippment.Apart from this we have informed the customer if he is not available at the present address then he can ask someone to pickup the shippment on behalf of him. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	A good customer service where customer is satisfied but not delighted with the kind of service level he or she has received from the company. 

A great customer service is where customer is delighted with the kind of service level he has received from the company.It should the wow moment for the customer where he says wow. 	

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