Subject: Re: LSM Joining Case Test - Shefali Luthra
From: Shefali Luthra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 15 Jun 2019 03:39:26 -0400

| | LSM Joining Case Test

Name | Shefali Luthra
E-mail | [email-masked]
Phone Number | (+91) 8826316536
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I chose the 2nd option to be the correct answer as the user is given steps to follow so that there are no chances of miscommunication, it seems that the customer support representative is ready to help the user. As the user informed that she is travelling she is asked for the expected date of departure so that she gets the tickets on time. She is asked to update her contact details & the delivery address so that incase she is not available there could be someone to receive the tickets. If the user has purchased the instant download e-tickets she would be able to print the tickets.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when the user is able to help the customer which is in the scope of support but it becomes great when the the thing is out of scope of support even then the customer support representative goes out of the way to help the customer.

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