Subject: Re: LSM Joining Case Test - Shashank Yadav
From: Shashank Yadav <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 14 Jun 2019 09:33:35 -0400

| | LSM Joining Case Test

Name | Shashank Yadav
E-mail | [email-masked]
Phone Number | (+91) 8755769650
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 4 answers the query to the customer.
Customer was irrate because he did not recieve the tickets on time and he had to leave within 2 days, he also wanted to know whether tickets can be delivered to the hotel he'll be staying at.
Blurb 4 answers his question that he can get the tickets delivered at his hotel by updating the delivery address by using this link http://www.viagogo.com/Help/76, or can change your delivery address by signing in to your viagogo account, and locating the order under "Purchases". Customer is also advised to make sure that someone is present at the address to recieve the tickets.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between good and great customer service is the relation and rapport that develops between the service executive and the customer when the customer service is great. Great customer service is taking initiative and ownership to resolve the issue /query of the customer. Great customer service can turn a bad customer/ detrator into a good customer/ promoter whereas Good customer service can get their good customers turn into a badcustomer/detrator.

| |

You can edit this submission and view all your submissions easily.