Subject: Re: LSM Joining Case Test - Intikhab Ahmed
From: Intikhab Ahmed <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 14 Jun 2019 05:37:02 -0400

| | LSM Joining Case Test

Name | Intikhab Ahmed
E-mail | [email-masked]
Phone Number | (+91) 8802883925
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As given blurb i have selected the 2nd one becuse there any few thing which i like the most fisrt its below mention:

1. As they have mentioned that we will sent you the ticket and also if customer want he will take a print out if in case he will not received the ticket on time to make it eassy and convenint for the customer.

2. if someone like the correct person who suppose to received the ticket is not there someone should be there to collect the ticket on his behafe.

3. And further they ask the customer to share the contact number so that they will contact the customer in case any issue.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Difference between good and great customer service are below :

1. Good customer service wherein customer call and shared his/her issue regarding anything and informed by the ( Agent ) that he have esclated your issue with the respective team and they will get back to you within next 24/48 hours, customer said ' ok and hung up the call.

2. second wherein customer is abusing and very much irrated with the services and not received the order yet, as its been more then 4 working days  but on our website its mentioned you will get your shippemnt within 2 working days and no response from the customer care team and also no respinse from the logistics team. In that case we have to come down the customer and not to intrupt in between the conversation allow the customer to speak and react accordingly.
And give him/her the asurance that you are the only one who will resolve his/her issue, and make it resolved by any how within 24 hours. and share if possible your direct number or your e-mail id so that customer will be in touch with you only for further query.

1.Great customer service- wherein customer is wating for a refund and it's not yet get processed into customer bank account or in his/her wallet, and we talk to the restective team for get the fund trancfer in the customer bank account on the same day or within 10 minutes, which give a great customer service experince to the customer, as he was told by the agent that the amnount will be credited within 48 hours but we did it with 10 minutes, which give him/her a great customer service.

2. If we provide the great customer service beyound the customer expectation as he is waiting for the shipment to be deliverd by tomorrow but he received the shippment by today only, by that kind of service he will share the feedback with others and he will be with us as long as he/she can.
Great customer service we have to earn from the customer by doing something which is some time out of the process, to make our customer happy and to build a strong reputation in market in term of service and in terms of customer expectation.

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