Subject: French Language Test - mavungu lengo
From: mavungu lengo <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 13 Jun 2019 11:25:04 -0400

| | Foreign Language Screening Test

Name | mavungu lengo
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

hi mister,
thank you first of all for waiting . please i  request you  to excuse me for inconvenience i have just caused you .i typed your address wrongly  and due to that  unexpected mistake i did and  will guarantee you  that  for further, this mistake will not happen again and will do the upcoming services with attentiveness.i am placing your order and i will take care of that and will do as fast as we can to your destination with minimum of time my dear . i  wanted to thank you again for calling us to late us know about this case .

thanks and regards

cherubin

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

my name is cheribain mavungu .
I'am 26 years old and i am from Congo (drc)
my height is  5 feet and 10 inches and  i'm a single.

i am graduated in BSC IT which stands for bachelor of since in information technology since 2017  at Mahatma Gandhi University. I'm specialized in hardware and networking.
i learned tally.erp9 accounting software (2017)
I learned SQL server (RDBMS) (2017)
I did Cisco certified network administration  (2018)
I did  (Microsoft certified solution associate (2018)

My fist job was a french analyst at  phronesis partner -market research company(2016)
I worked as french technician at techvedic pvt.ltd -tech support company(2017)
I worked as french  customer care at support mart pvt,ltd -tech support company(2018)
I worked as french tech-sales at spy-technologies pvt,ltd -tech support company 2019

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | good  customer service is a service which is given for making your customer satisfied   while  the great customer service is about making you customer  customer feel comfortable and loyal to your service.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

what makes me a right candidate for customer service are as follow:

- i definitely  involve myself to the challenge and goal of my team
- i make my effort to learn  in short period if i  have something new to learn
- i always do my effort to bring some positive actions within a team group                   - i shortly understand the business pain and always need to be among the problem solvers
- i am definitely the best candidate of this role  thanks to my skills,qualities, and my track records of success  and also a good team player

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | i have traveled  the last  September to  Goa   for my birthday celebration  and i was so excited there because i had good memories and experiences.  i met new friends who came to visit beaches as me and others  sight-sighs. others  were business men and women despite the hostel was expensive but others things were not a big deal as talking to the price such as motorbikes ,drinks, foods, and visit, thanks to that , i celebrated my  birthday so fine and people i met were there to make me feel okay . they took care of me as we met before and shared  many experiences together. we took pictures and videos , shared foods, and drinks ,even beds.  as a solo traveler i did just 4 days and i passed through Bangalore to visit my friends there .

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