Subject: Arabic Language Test - Jehad Altoutou
From: Jehad Altoutou <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 13 Jun 2019 10:41:25 -0400

| | Foreign Language Screening Test

Name | Jehad Altoutou
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hello sir, thank you for waiting
Sir we are very sorry I think we made a mistake by entering your email, can you give me your email one more time and you will get your pizza delivered in 10 minutes and it will be half priced as an apology for letting you waiting
Thank you for using our services hope you enjoy your day

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I'm calm able to handle multiple tasks on a daily basis.
Creative. I use a creative approach to problem solve.
Dependable. I am a dependable person who is great at time management.
I am honest and trustworthy when I am counting money
I am always on time for organised events, work-related or otherwise.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | من وجهي نظري لا اعتقد انه يوجد اختلاف كبير بين خدمة العملاء الجيدة والممتازة من حيث العمل بل الاختلاف يكون في الفرق بالخبرة بينهما وكيفية التعامل مع الضغوطات التي يواجهها في مجال عمله
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | أحاول ان اكتسب مهارات وخبرات جديدة

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

زرت منطقة اسما جامعة مسجد في نيودلهي كانت من اجمل الزيارات يلي عملتا بصحبة رفقاتي المكان كان رائع فعلا ذكرني بمنطقة ببلدي من ناحية الشعبية يلي كانت موجودة والاماكن السياحية والعمران والسكان المتواجدين وكان تقريبا السوق شامل لكل شيئ من حيث الادوات الكهربائية وانواع القماش المتعددة والاكل الشعبي وكل ما يخطر ببالك و كشخص يسكن في مدينة نيو دلهي يوجد العديد من الاماكن التي استمتعت
بزيارتها وكل مكان ازوره اتعلم شيئ جديد وثقافة جديدة واشياء جديدة

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