Subject: French Language Test - Guylaine Nelly Kamgwe
From: Guylaine Nelly Kamgwe <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 13 Jun 2019 02:21:51 -0400

| | Foreign Language Screening Test

Name | Guylaine Nelly Kamgwe
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Dear customer,
I am sorry your order has not arrived yet.we had a small system inconvenience.
Will you will please recomfirm your delivery adress?
We will continue to speed up your order and it will be delivery to you as soon as possible.
Once again i apologise for the inconvenience.

Sincerely

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I remember i have been fascinated by the process of the mind.
In 2014, I finished high school I graduated 12 years higher secondary O level.
Then in 2016, I went to graduate school at the University Institute of the coast crowned by a certificate of higher technician  in logistics and transport.
Now, I am doing master degree in banking and finance.
i am very passionate also with mechanism so i have started some weekend classes learning manual car and i was a very great experience.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Un bon client implique une connaissance approfondie de votre inventaire, une experience de vos produit, et la capacité d'aider le client a faire le meilleur choix pour eux.
Un excellent client est celui qui fais des efforts supplémentaires pour s'assurer que le client est satisfait du biens ou services de l'entreprise.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ce qui fait de moi un candidat idéal, est que j’ai les qualitées d'un bon candidat car je suis une personne très patient face à des clients très insatisfaits.
je m'adapte très facilement quelqu'en soit le client qui est en face de moi tout en restant fixé à mes objectifs qui est de le satisfaire selon les règles établies.
Je sais mettre le client en confiance.
J'ai un esprit positif, une belle voix, un ton chaleureux et accueillant qui fera de moi un candidat idéal pour ce poste

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

J'ai eu à visité le centre climatique de Dschang qui est un endroit touristique au cameroun, c'est un endroit très beau de part ses oeuvres d'art et Artisanal qui se trouve là, de part la beauté du paysage et aussi avec un bon climat glacial.
J'ai aussi eu à visité le nord du Cameroun ou jai découvert une variétée de race ( Noir, Métise) jai aussi vu des peuls. Toute ces découvertes là m'ont rendu joyeuse.

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