Subject: French Language Test - Om Prakash Singh
From: Om Prakash Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 12 Jun 2019 13:15:51 -0400

| | Foreign Language Screening Test

Name | Om Prakash Singh
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | According to my understanding being a phone executive I use to work above nentioned following situation 1st I tried to convince customer in a polite manner stated that I do appologies for inconvenience from my side and give customer to some offer like refund of partially payment of paid amounts and also give him assurity it won't be repeat again and apart from coordinate assigned delivery executive to deliver his order on priority this is my first initiative to make situation normal...

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Hello,

My name is Om Prakash SinghI am28 years old I am from Bihar my native place name is Kudra which is  I finished my college
(BA and MA)from Banaras Hindu University in French Literature and Linguistics.

I currently carryiedTwo and half years experiences as French associate worked with 24/7 organisation and looking for job where I can utilize my French, analytical and communication skills towards enhancing benefit of company where I will be get appointed.

I quited my job due some circumstances as my tenure of project over.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Bonjour,

Selon mon point de vue Il y a qulque difference entre Bon et Meilleur cutomer services.

Merci de voir ci dessous differences:

Bon customer service: Dans cette situation seulement falloir etiquette regulierement par exemple communicate avec client et provide leur information normal et faire leur satisfaction.

Meilleur  customer service: Dans cette situation nous besoin a arreter le  problems de l' avenir et aussi explain les features extraordinaire a propos de notre compagnie ou je vais travaille donc les clients vont utilizer le service en desormais et c'est aussi benificiar pour notre organization in terms augementer financier.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Bonjour,

C'est Om Prakash Singh et Je croire que je peux etre meilleur condidate pour le bullot customer service car j'ai plus de deux annes experience en domain customer service et j'ai mieux connaisance comment faire les clients satisfier par exemple Je suis vite apprendeur et aussi je peux survive moi meme en situations irregilierement durant le travaille.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Bonjour,

Je vais recite a propos de la ville varanasi.j'ai visite recement.

varanasi est une tres ancienne ville.elle est situee su bord du 'Gange'.Elle est aussi connue comme'Kashi'et Benaras.Kashi est la premier nom et Benaras EST la surnom.À Varanasie, il y a quatre universites puis que géré par l'etat de U.P et une university government centrale. il y a un temple tres célèbre du dieu 'Shiva' qui  s'appelle 'vishwanath' temple.varanasi est aussi connue pour les saints 'Kabir','Tulasidas' et Ramanand.premchand
est très célèbre porter de l'inde tait né à varanasi.
varanasi est aussi très connue pour les ghats.
parce qu'il y a beaucoup les ghats au bord du "Gange".Elle est tres sacré ville.Elle est " ville de temple".

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