Subject: Re: LSM Joining Case Test - Zuber khan
From: Zuber khan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 12 Jun 2019 05:11:10 -0400

| | LSM Joining Case Test

Name | Zuber khan
E-mail | [email-masked]
Phone Number | (+91) 8447825624
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Dear sir

I reviewed your order today and i am happy to say that your ticket has been confirmed by seller.They will send your tickets as soon as we receive from an event organizer.Please dont worry we will assure that you receive your tickets on time.It is common for event organizer to send tickets close to event dates.

We are tracking your order on a daily basis and communicating with your seller to ensure that they complete your order on time.We will update you as soon as possible.We will request seller to send your tickets on the address updated with us.

John smith

Baker street

N2 5NB

London

United kingdom

Once package is scanned for delivery by courier , you will receive an email  confirming delivery tracking number.You will be able to track your order directly from the  seller website.I would request you to please wait for next 12 hours because it take sometime after ticket confirmation .We will be more then happy to help you once we receive an update regarding your tickets delivery.

Thanks and regards

Zuber khan

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

When we assist our customer with positive attitude regarding there concern  is good customer service.

Assisting customer with proper greetings, smile,tone and going beyond customer expectation to help them.It is very much important that customer is 100 percent satisfied with the resolution given.

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