Subject: French Language Test - Neville Mesu Kashama Ntumba
From: Neville Mesu Kashama Ntumba <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 11 Jun 2019 06:24:09 -0400

| | Foreign Language Screening Test

Name | Neville Mesu Kashama Ntumba
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will apologize for the inconvenience that happen, and I will ask him to be a bit patient that I'm setting up a new order for him which won't tale much time to reach his apartment and I'm giving him 1 bonus pizza for bet his pardon. I will promise him that this mistake will never happen again.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I'm 24 years old,
I'm single,
I'm graduate in BCA( bachelor of computer application), done it at Sharda University
I'm a fast learner who love to learn new things to acquire much skills and experience as possible

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Un bon service clientèle est Un service qui s'occupe seulement a repondre au besoins des ces clients.
Un excellent service clientèle est celle qui n'est se contenter pas a resoudre seulement les problems du clients mais se rassure que le client est satisfait de leur aider.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Je suis une personne a un grand coeur qui aime ecouter les autres et lent en colere.
J'aime me rassurer que la personne que j'assister est satisfait.
Alor avec toutmes competences Je me vois a la bonne endroit pour travaille a ce poste.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

L'annee passé,  au mois de novembre j'ai ete au sud goa avec mes ami(es). Nous etions au nombre de 8. C'etait ma tout premiere fois d'aller en adventure tout seulsans membre de ma famille.
Je me suis tres bien amuser, seulement que je remarque que tout chose a goa sembler etre Cher.
Nous avions visiter 6 plages, 2 boites de nuits
Nous avions fait last tour de la ville en scooteur.
C'etait une tres bonne adventure pour moi et si j'ai une autre occasion j'aimerais retourner labas une fois de plus.

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