Subject: Re: LSM Joining Case Test - Romit Roy
From: Romit Roy <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 11 Jun 2019 05:20:34 -0400

| | LSM Joining Case Test

Name | Romit Roy
E-mail | [email-masked]
Phone Number | (+91) 8130938366
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 2 addresses all the concerns and queries of the client. The response is brief and to the point, providing the client the guidelines to have the tickets delivered to the hotel and also provides the client the option to print out the e ticket.

The only addition I would suggest is including the hyperlink for the ticket booking website. This is so that the client has easy access to the site with a single click from the email itself.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is where all the queries of the customer are answered.
The customer gets all that they came looking for.

However, Great customer service is where the customer gets more than what they came for.
This requires us to be pro active about identifying the customers' needs and comes from being insiteful and asking the customer various needs analysis questions.

Great customer service is what makes customers loyal to an organisation or product.
It further results in increased Net Promoter Scores as each euphoric customer promotes our brand to their sphere of influence.

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