Subject: French Language Test - Neville Mesu Kashama Ntumba
From: Neville Mesu Kashama Ntumba <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 11 Jun 2019 04:35:30 -0400

| | Foreign Language Screening Test

Name | Neville Mesu Kashama Ntumba
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will first apologize for the mistake I did,  then I will ask him to be a bit patient , his order will be reschedule for a short time and it will get it right in front of his apartment with an extra pizza for making him wait longer. Once the pizza will be delivery at his house I'll give him a call to ask if he was happy and I'll promise him that next time this inconvenience won't happen.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am 24 years old, i am single
I am a fresher graduate
I complete my studies this year in BCA
I'm bilingual, I can write and speak fluent French and English
I am an open and outgoing person
I love to discover new place, meet new people , try new cuisine and love sport

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | A good customer service is just there to provide services to the customer but a great customer service is there to ensure that the need of the customer is reached and the customer is happy and come near the customer to know his future need.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | I have the ability to check on people to find out how to solve their problem and make sure that their are satisfied,  I'm very patient , very slow in getting angry therefore I am eligible to do a customer service job.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Last year in November I went to south Goa with my friends, we were 8 in total , we went to have fun , it was during diwali period,  it was my very first time to visit that city. I enjoyed my vacation there,
People were so cool and gentle to us but I just didn't like one think about the city as it is a big tourist city everything is expensive there.
We visit almost 6 different beaches I don't know how to swim but I just throw myself inside the water but I was very scared.
We were leaving the hotel around 9 am to come back around 11pm or midnight that was my very first experience to travel alone with friends only I really like it . I wish one day I'll go again there.

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