Subject: Re: LSM Joining Case Test - Arshad Khan
From: Arshad Khan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 11 Jun 2019 03:55:32 -0400

| | LSM Joining Case Test

Name | Arshad Khan
E-mail | [email-masked]
Phone Number | (+91) 9286770069
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected the 4th blurb because it is asking the complete information. The personalising part and the empathising part is left in this blurb however it provides the assurance to deliver the ticket on time. The best part of the blurb is, the representartive is assuring the customer to deliver the ticket at the changed address also because the customer is leaving for the events in 2 days. Representative is asking the customer to provide the new address also and he has given the instructions also to update the delivery address. once the delivery address is updated the customer can get the ticket where he wants and there will be no problem. Now the customer representative is instructing the customer to ask someone to sign the delivery at the new address at the expected time. Representative provides the infromation about the seller also. He explains once customer updates the new address, they will ensure the seller to send the tickets to the new address.
However the represenataive can advise the customer to download the eticket when needed. Represnatative can ask the phone number also.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is about solving the issue of the customer however the great customer service ends at the customer satisfaction. Great customer service starts with the personalisation, empathy and the assurance of solving the issue. Good customer can solve the issue however great customer service leads to the great customer experience. A customer rpresentative may not be able to solve the issue however he must have the qualities to provide the best experience to the customer that defines the quality of the company.

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